after sales support
Every day the Altec team is dedicated to delivering the highest quality products possible to our customers. We also work hard to cultivate a continued relationship with our customers throughout the lifecycle of our products. Whether it’s before, during, or after commissioning, our highly-trained technical professionals will ensure your systems are maintained and your staff is well-trained every step of the way.
Warranty
To ensure maximum production and uptime, Altec’s service team will help support any warranty issues with replacement parts or technical support for all product lines in a timely manner. As an Altec customer, your needs are our priority.
Staff Training
For every project, we ensure your staff is fully trained to use any products that Altec provides. Our technical personnel will provide you with on-site training courses to help your team maintain and maximize your equipment production. In addition to providing troubleshooting methods to make sure your equipment is running as smoothly as possible, we also provide continued support and training for your team with refresher courses and technical support.
Equipment Servicing
When your equipment needs servicing, Altec can provide you with fully trained technical staff 24/7 to ensure your plant is running at its maximum production capabilities. Our professional service team prides themselves on customer satisfaction and will make sure you get the most out of your equipment.
Preventative Maintenance
Our team will always ensure your plant is running at its fullest capability. Our service staff will help make sure your team and systems are always the best that they can be with preventative maintenance support and solutions.
Online Support
In an emergency, the one thing that matters the most is downtime. Through online support, our technical staff can help support your team remotely any time, anywhere. With the ability to log in online remotely, our team can help support and troubleshoot your system so that your equipment is up and running in the shortest time possible.
Altec’s team can also provide technical upgrades to your system remotely to keep your system up-to-date with the latest in software and programming solutions, optimizing your plant’s production and uptime.
Replacement Parts
You can always rely on us to have the right part, right when you need it. Our spare parts service guarantees the international supply of spare parts and ensures the process reliability of your system. If you are not sure which part is required, give us a call and our experts will help you with your needs.
Contact
For inquiries about our services, please fill out the contact form below. We look forward to hearing from you.